Orders coming in by Outlook but not Jotform

  • Profile Image
    landone
    Asked on February 08, 2018 at 12:01 PM

    I occasionally have orders coming into Outlook but not Jotform. We reply to every order to acknowledge them and establish the pickup date. This is embarrassing because we're telling our customers we have their order but it never gets picked. What gives?

  • Profile Image
    Adrian
    Answered on February 08, 2018 at 12:58 PM

    Is this the form that the customers are ordering? https://www.jotform.com/51201758559156

    That form belongs to the account with the username TheShrimpConnection.

    Are you saying that you are receiving the email notifications but you cannot find the submissions on the submission page? Did you check from that account?