We have been missing orders on the submissions page.

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    landone
    Asked on February 08, 2018 at 01:04 PM

    I own The Shrimp Connection. Lately, we have been missing orders on the submissions page that were received in our Outlook Inbox.

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    Jed_C
    Answered on February 08, 2018 at 02:16 PM

    We apologize for the inconvenience.

    Just to clarify, when you say you were missing some submissions, do you mean that the submissions were totally missing even when you logged in to your Jotform online account and viewed your submissions page? Or you can see these missing submissions in your Jotform online account but not in your Outlook inbox?

    Looking forward for your response. 

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    landone
    Answered on February 08, 2018 at 03:20 PM

     I have the orders, submissions, in my Outlook inbox but not in Jotform.

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    Jed_C
    Answered on February 08, 2018 at 03:36 PM

    Would you mind sharing to us the submission ID so we can check?

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    landone
    Answered on February 08, 2018 at 03:40 PM

    landone


    Do you need password?

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    Jed_C
    Answered on February 08, 2018 at 03:59 PM

    No. I was referring to the actual submission ID. 

    1518123541submission_ID.png

    I checked your Jotform account landone but I didn't find any forms / submissions. Are you able to share to us the form URL so we can further check? 

    Looking forward for your response. 

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    landone
    Answered on February 08, 2018 at 04:05 PM
    New
    Flag
    Del
    Submission Date
    IP
    Full Name
    E-mail
    Phone Number
    Please tell us what you would like to order:
    Choose the pick up location
     
     
     
    I can't find the Submission ID
  • Profile Image
    landone
    Answered on February 08, 2018 at 04:08 PM

    I didn't build this form, my former partner did, but it has handled thousands and thousands of orders without any problems until lately.

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    Jed_C
    Answered on February 08, 2018 at 04:09 PM

    How about the form URL? Can you please share that to us? Please follow this guide https://www.jotform.com/help/401-Where-to-Find-My-Form-URL on how to locate the URL of your form.

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    landone
    Answered on February 08, 2018 at 04:23 PM

    I am unable to get to "Publish" except to get to this code:


    <script type="text/javascript" src="//form.jotform.us/jsform/51201758559156"></script>


    I am the owner, not the builder.

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    Jed_C
    Answered on February 08, 2018 at 05:48 PM

    Thanks for sharing the form URL. I checked your account history under TheShrimpConnection and saw that you have a lot of deleted submissions since January 2018.

    1518129927deleted submissions.png

    May we know how many submissions went missing or weren't registered to your Jotform account but was listed in your Outlook app? Maybe you can provide us with names so we can compare the history file you have vs the one that was deleted and is currently existing in your form.

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    landone
    Answered on February 08, 2018 at 07:37 PM

    I delete duplicate submissions where someone sends an order twice expecting we will reply immediately. I also delete orders that are canceled through Outlook. I send out newsletters twice a week seeking orders for the weekend from our customers so deletions are common.

    I don't have a large number of failed submissions but home to have none.  This week it was a lady named Martha Bomely who placed her order on Tuesday. I created a new submission today from here original order which is below:

    I hope this helps and thanks for your help.

    Landon Wilder

    336-253-3881

    From: Martha Bomely [mailto:noreply@jotform.com]
    Sent: Tuesday, February 06, 2018 2:05 PM
    To: landonwilder@shrimpconnect.com
    Subject: Notifier 1



     
     

    email_logo_small.png

    Orders

     

     

    Full Name

    Martha Bomely

    E-mail

    martha.bomely@gmail.com

    Phone Number

    (704) 8040640

    Please tell us what you would like to order:

    2 one pint containers of frozen chopped clams
    4 frozen crab cakes
    1/2 lb piece of cod
    1 piece of swordfish
    20 littleneck clams
    1 frozen lobster tail if you have them this week

    Choose the pick up location

    Josh's Produce-Lake Norman Saturday Pickup

     
       
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    Kiran
    Answered on February 08, 2018 at 11:33 PM

    As I tried to search the submissions using the name, I was able to find the submission. Please see the screenshot below: 

    1518150640Selection_069.png

    Could you try checking the submissions of the form once again and let us know if you still experience any issue? It would also help us if you can provide us with the screenshot of the issue to investigate it furhter.

    Thanks!