- duqadminAsked on February 08, 2018 at 01:41 PM
I have two items that keep showing up even though I did not select or fill anything out for them.(see screenshot)
I checked this a few times and even tried deleting the dropdown and adding a new one. Can you take a look at this? Thanks!Page URL:
- JotForm SupportMikeAnswered on February 08, 2018 at 03:06 PM
It appears to be caused by a modified email template.
When you have a modified email template, the form updates are not being added to your custom template.
You may consider adding a new email notification to have a correct format.
- duqadminAnswered on February 08, 2018 at 03:21 PM
This doesn't make any sense to me... There are certain things that I want to add or remove, so that's why I remove the Data Class label and add my own so that my email notification doesn't have a list of Data Class items which are not identifiable.
- JotForm SupportMikeAnswered on February 08, 2018 at 03:48 PM
Unfortunately, we cannot guarantee that the 'Hide Empty Fields' option will work properly on the email with a modified structure. However, if you add a new email, it should have a correct structure. It should be also safe to update the text in the question column.
Another option is to update the Dropdown labels and then add a new email notification.
For example, if you change the 'Data Class' to the 'Net Read - Data Class' you will be able to identify it in the email.