Payment limits: Notice of being overlimit

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    Matthew Ball 
    Asked on February 08, 2018 at 01:46 PM

    Is this new? We have been using JotForm for a few years with no problem and now I got a notice saying it will be disabled tomorrow, and we only get 1 free payment per month. Is this right? I will quickly have to look for new options if this is the case. Please let me know what's going on, and why this changed.

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    aubreybourke
    Answered on February 08, 2018 at 02:56 PM

    Yes we have recently introduced new payment submission limits. On the FREE plan you are limited to one payment transaction per month. If you go over that your forms will be scheduled to become disabled.

    In this case you would need to wait until the 1st day of next month for the limits to reset to zero. Or you could upgrade to any paid plan with a higher payment submission limit.

    You can compare payment limits here:

    1518119404JotForm · Pricing - Google Ch

    And you can upgrade here:

    https://www.jotform.com/pricing


    For a complete guide to limits, please see this guide:

    Understanding-Your-Account-Usage-and-Limits