I added my sender email and verified it with the code but it is not showing in the list?

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    paulwalshco
    Asked on February 08, 2018 at 02:05 PM

    I added my sender email and verified it with the code however I did not hit save (as we don't have to save anywhere else I assumed it was auto saving)

    Now I've got back in and the new verified email isn't showing in the drop down list and when I try to add it again it says it's already been verified.

    Is there anything else I can try to get the email back? Thanks :)



    This is a re-post of a comment on How to Add a Custom Sender Address to an Email Alert

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    Nik_C
    Answered on February 08, 2018 at 03:14 PM

    Could you please try going to https://www.jotform.com/myaccount/settings, you can see all sender emails there as well, and try to edit/add the email address that you need.

    If you experience any additional issues please get back to us.

    Thank you!