I've received two receipts!

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    Asked on October 11, 2012 at 02:22 AM

    On 4th september 2012 I've tried to upgrade my account to premium, but one week later it was always "basic" (I also wrote a post about this in the forum on 11th september "I've upgrade my account to..."). On 11 september I tried again to upgrade to premium, this time with success. Perhaps the first time something went wrong, I thought!  But in october (4th and today - 11th) I've received TWO receipts!

    1. Order ID : INT121004-8732-59168B

    Paid In Full : 4-ott-2012

    2. Order ID : INT121011-5743-31590B
    Paid In Full : 11-ott-2012

    The first upgrade is still working! Could you cancel one of them, so I don't pay twice?

    Thank you very much! 


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    Answered on October 11, 2012 at 03:10 AM


    Done. I have cancelled the subscription made today and issued a refund. It may take a while before this refund would reach back to your bank account.

    Apologies for the inconveniences caused.

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    Answered on October 11, 2012 at 03:11 AM

    Thank you very much! :)

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    Answered on October 11, 2012 at 03:12 AM

    Your welcome!

    Feel free to let us know if you have any other questions or concerns. Have a nice day!