Form Submitted, then throws error, then makes customer fill it again

  • patrick_titanppc
    Asked on February 8, 2018 at 4:05 PM

    I have the odd client fill a form, then throw a weird error, then makes them fill the page again.  Very frustrating to clients.  Can you see why?

    Also, when I get form submissions it also shows me an HTML version?  WHY?  see screen shot

    Jotform Thread 1378402 Screenshot
    Page URL: http://www.ppc.ninja/client-onboarding/adwords-build-out/
  • Elton Support Team Lead
    Replied on February 8, 2018 at 5:57 PM

    I tried filling your form but I could not reproduce the problem. What specific error did they see?

    I also made a test submission on the cloned version of your form and it went through.

    Form Submitted, then throws error, then makes customer fill it again Image 1 Screenshot 40


    With regards to the email, your email notification is also fine.

    Form Submitted, then throws error, then makes customer fill it again Image 2 Screenshot 51

    Here's the latest notification sent to your email.

    Form Submitted, then throws error, then makes customer fill it again Image 3 Screenshot 62

    It's most likely an issue with your email client. It did not render the HTML properly. Please check your email client settings. You may find settings related to it.