My forms are not arriving by email

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    dspouza
    Asked on February 08, 2018 at 05:51 PM

    Os formulários submetidos não estão chegando por email, tentei mudar o email para ver se era o servidor mas continuou o problema.

    Os formas são submetidos e ficam salvos no jotform mas não são enviados ao meu email e estava tudo funcionando até alguns dias atrás.

    Poderiam me expicar como faço para resolver este problema?

    No aguardo.

  • Profile Image
    John_Benson
    Answered on February 08, 2018 at 08:52 PM

    The email recipient associated with the form link you provided is not on our bounce list. I checked our mail logs and I can see that emails are being sent properly. 

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    Please check your spam folder and if you see JotForm emails, please mark it as not spam. You can also contact your email service provider and request them to add JotForm's IP addresses to their whitelist. You can find the list of IP addresses and common domain names on this link: https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains