Custom Name: The form with the Stripe payment field and a custom name of the form that contains the word 'edit' cannot be submitted

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    phillystarevents
    Asked on February 08, 2018 at 09:08 PM

    Hello... New JotForm user here. Very interested in learning why my Credit Card payment form isn't working? I need some help. Stripe integration seems successful and everything looks ok on my end, but when trying to make a test payment and hitting "send/submit", the form remains in a stagnant mode/waiting... Please help me. Thank you.

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    BJoanna
    Answered on February 09, 2018 at 03:21 AM

    I run multiple tests and I found the cause of the is with your form. 

    If the direct link of the form is used https://www.jotform.us/form/80381460784157 the form will work properly. The issue is related to the custom name of your form and the word 'edit' is causing an issue. 

    https://form.jotform.com/phillystarevents/credit-card-payment-form 

    If you change the custom name of the form and do not use the word 'edit' to form will work properly. 

    I will report this issue to our developers and we will inform you via this thread once this issue is resolved. 


    For now, use the direct link of change the custom name of your form and not use the word 'edit'.

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    york
    Answered on May 14, 2018 at 11:17 AM

    We do not allow new payments when editing submissions. The code block checking this was not working properly.

    Fixed the issue now. 

    Thank you for reporting.