Need to cancel my account - hoping to get refunded.

  • Profile Image
    Asked on February 08, 2018 at 09:58 PM


    My assistant opened this account a year ago and I wasn't aware it was going to charge me $190 after the year. Is there any chance that you guys can refund me and cancel the account? I know this is a huge favor. Thank you!

  • Profile Image
    Answered on February 09, 2018 at 04:42 AM

    The auto-renewal is standard and it is agreed before purchasing a plan.

    I refunded and canceled your plan.

    Let us know if you have any further questions.

    Thank you!