Billing: Payment method declined

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    Asked on February 09, 2018 at 07:07 AM


    I received an email to say that my monthly subscription had been declined.  I wanted to check if this was correct.  If so I would like to check the bank details that you have.

    I have a business account so it should not have declined.

    How can I do this.

    Thank you

    Beverley McKenzie

  • Profile Image
    Answered on February 09, 2018 at 09:14 AM

    Its possible that your card has expired. You can update your credit card.

    Instructions here: