What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Automatic emailing a copy of a completed form to the person who has completed the form

    Asked by zenhome1123 on October 11, 2012 at 09:14 AM

    To whom it may concern.

    I sent a question last night asking about how to automatically email a copy of a completed form to the person that has completed the form.  Jonathan replied back however I am still confused. 

    In a previous email someone stated that in the email section in the bottom rigth corner that we should put "email" which is the location field that our clients put their email address.  However Jonathan sated that this section should have our office email address "info@zenhomecleaning.com".  So I am still very confused.  Basically we want to receive an email of the completed form at info@zenhomecleanig.com when a form is completed and at the same time we want the completed form automatically emailed to the person who completed the form using the email address they provided in "email" field.  Is this possible and if so how?

    Thank you so much for your help and I look forward to your answer.

     

    The name of the form is called "Zen Home Service Agreement - 2012"

    Page URL:
    http://www.zenhomecleaning.com/service-agreement/

  • Profile Image
    JotForm Support

    Answered by NeilVicente on October 11, 2012 at 09:47 AM

    Hi,

    I was the one who suggested the "conditional sender email" workaround to you in your previous query. That should work as designed. Below is my response to the latest thread you have opened:

    @zenhome1123

    I was unable to reproduce this issue on my end after cloning your form and testing extensively using my company email and my personal Gmail account.

    I receive both email templates (for NY and SF) without any problems.

    Have you tried checking your Spam folder? If not, can you please test using a Gmail account?

    On another note, I think your location selection should use a radio button instead of a checkbox, not unless you allow both locations to be selected.


    For clarity's sake, can we please keep our discussion on this issue on a single forum topic?

    Thanks!