- vim00010Asked on February 09, 2018 at 10:53 AM
I am really confused by the way the conditions are working on my form (link below),
What i need to be able to achieve is to have each of our management team approve the form individually, and i thought i had setup the conditions correctly to achieve that. But now it isnt working properly and multiple emails are getting sent each time the form is submitted.
and i dont even understand how the condition i created to send the emails is working because it is based on fields that are hidden!
- JotForm SupportMike_GAnswered on February 09, 2018 at 12:00 PM
I have checked your form from a clone version and I found out that there are email autoresponders that are not sent conditionally.
But upon further checking, these email autoresponders are not being sent when the submission is edited.
To my understanding, there are email autoresponders/notifications that are sent even though they are not supposed to be sent every time the form is submitted. I believe the issue is how the conditions in your form are set up. We need to understand the whole process first so that we will be able to troubleshoot the issue. Can you give us the detailed steps, please?
We will wait for your response.
- vim00010Answered on February 15, 2018 at 05:58 AM
Hi, this is so complicated, is there any way that i can talk to someone via phone to explain what it is supposed to do? or can i make a video and send it to you?
Its really causing me a problem as the form isnt working how we need it to
- JotForm SupportAdrianAnswered on February 15, 2018 at 08:46 AM
I can see that you have many conditions to send an email.
When two conditions are met, two emails will be sent, so you should be careful with those.
Unfortunately, we do not have phone support.
Feel free to make a video or a drawing, anything that is easier for you and we will be happy to help.
- vim00010Answered on February 16, 2018 at 04:25 AM
How can i send you a video as this comments box doesnt let me add attachments?
- JotForm SupportAdrianAnswered on February 16, 2018 at 05:33 AM