Multiple emails are being sent every time the form is submitted

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    vim00010
    Asked on February 09, 2018 at 10:53 AM

    Hi


    I am really confused by the way the conditions are working on my form (link below),

    What i need to be able to achieve is to have each of our management team approve the form individually, and i thought i had setup the conditions correctly to achieve that. But now it isnt working properly and multiple emails are getting sent each time the form is submitted.

    and i dont even understand how the condition i created to send the emails is working because it is based on fields that are hidden!


    Please help! 

  • Profile Image
    Mike_G
    Answered on February 09, 2018 at 12:00 PM

    I have checked your form from a clone version and I found out that there are email autoresponders that are not sent conditionally.

    1518194931t11_43_05.png

    But upon further checking, these email autoresponders are not being sent when the submission is edited.

    1518195161t11_51_42.png

    To my understanding, there are email autoresponders/notifications that are sent even though they are not supposed to be sent every time the form is submitted. I believe the issue is how the conditions in your form are set up. We need to understand the whole process first so that we will be able to troubleshoot the issue. Can you give us the detailed steps, please?

    We will wait for your response.

  • Profile Image
    vim00010
    Answered on February 15, 2018 at 05:58 AM

    Hi, this is so complicated, is there any way that i can talk to someone via phone to explain what it is supposed to do? or can i make a video and send it to you?

    Its really causing me a problem as the form isnt working how we need it to 

  • Profile Image
    Adrian
    Answered on February 15, 2018 at 08:46 AM

    I can see that you have many conditions to send an email.

    When two conditions are met, two emails will be sent, so you should be careful with those.

    Unfortunately, we do not have phone support.

    Feel free to make a video or a drawing, anything that is easier for you and we will be happy to help.

  • Profile Image
    vim00010
    Answered on February 16, 2018 at 04:25 AM

    How can i send you a video as this comments box doesnt let me add attachments?

  • Profile Image
    Adrian
    Answered on February 16, 2018 at 05:33 AM

    You can only upload image files in the forums (JPG, PNG, GIF, ...).
    How to Post Screenshots to Our Support Forum

    If you have a video that you want to show us, you can upload it to https://streamable.com/.

    Google Drive or Dropbox work as well, just make sure the file is public.

    Thank you.

  • Profile Image
    vim00010
    Answered on April 06, 2018 at 05:02 AM

    Hi 


    I have now made a short video to explain this problem, the form is here;

    https://form.jotformeu.com/80952161092353


    And the video has been uploaded to google and can be found here:

    https://photos.app.goo.gl/bp69hScmYt8K5c8B2

    Please come back to me with any help that may be possible, this form is very urgent and I need to resolve the issues ASAP. 


    Many thanks 

  • Profile Image
    Kiran
    Answered on April 06, 2018 at 07:15 AM

    As I check your JotForm, I see that there are several conditions set on the form. I could a conflict with the email notification conditions. When any of the director Not Approved as per the condition #15, the respective email shall be sent to the recipient address filled in {email38} and condition #1 as well.

    152301203906042018_16180824.png

    Please review this condition and I believe condition#15 is not required since they are already set individually. Also, could you let us know which email notifications are being sent multiple times and to which director? This would also help us in investigating the issue further.

  • Profile Image
    vim00010
    Answered on April 06, 2018 at 07:16 AM

    Hi - it is the approval email - the one that asks them to approve the form- it is sending upwards of ten times as soon as the ASM presses submit 

  • Profile Image
    vim00010
    Answered on April 06, 2018 at 07:18 AM

    with the conditions- i think i would like help to rebuild the form so that it works properly if that is possible 

  • Profile Image
    tina
    Answered on April 06, 2018 at 09:32 AM

    Like my colleagues latest response, I saw some conditions which cause conflictions each other.

    1523021521Screen Shot 2018-04-06 at 4.301523021528Screen Shot 2018-04-06 at 4.30

    I recommend you to use another conditional logic for sending autoresponders which prevent the confliction or provide us the details of the logic you would like to struct in details so we can try to re-create the form for you.

  • Profile Image
    vim00010
    Answered on April 06, 2018 at 09:33 AM

    have you watched the video i made? as this should have explained what the emails are supposed to do? 

  • Profile Image
    TREVON
    Answered on April 06, 2018 at 11:18 AM

    I have watched the video and checked on the form and what I would recommend is you share with us the details of who should receive which email so that we can recreate the scenario on a test form which you can then clone and use it if it works ok.

    The other option is you implement changes recommended by my colleague @Kiran above about conditions #1 and #15.

    We would be glad to assist if you need further assistance on the same.

  • Profile Image
    vim00010
    Answered on April 06, 2018 at 11:27 AM

    OK, what i need to happen is:


    1. customer fills out form (customer section) 

    2. email goes to ASM to complete their section and an email goes to the customer to confirm receipt and inform them of the next step

    3. ASM completes their section

    4. email is sent to each of the sales directors for their approval and an email goes to the customer to confirm that ASM section is complete and inform them of the next step

    If payment terms are not standard then email is sent to finance director Charlotte Philip for her approval 


    5. If all of the directors approve the form then email goes to UK data team to create the customer and to the customer to confirm that their application has been approved and sent for creation 

    if any of the directors ask for corrections or do not approve the form then an email goes to the ASM 

    - at this point i would also like the form to email the other directors as well, (i have not built this function yet) 


    at the end of the process, UK Data complete the final part of the form and then an email goes to the ASM & the customer, confirming their payment terms & welcoming them etc. 



    other notes- i want to create an easy way for the ASM and the UK Data team to check what stage the form is at - i.e. if it is not approved yet by one of the directors, then the team can check and chase them up - ideally i would like to create some sort of dashboard or progress bar for this 


  • Profile Image
    TREVON
    Answered on April 06, 2018 at 11:34 AM

    Thank you for the additional information. I will work on  the form and share with you on this thread once I have finished working on the form.

    Apologies for any inconveniences caused.

  • Profile Image
    vim00010
    Answered on April 11, 2018 at 06:22 AM

    Hi - any news on this? 

  • Profile Image
    Adrian
    Answered on April 11, 2018 at 08:17 AM

    Hi Victoria,

    About the progress bar, I suggest you try using the Progress Bar Widget.
    DEMO: https://form.jotform.com/61764205570959

    About the emails issue, can you please tell us which emails are being sent multiple times and to which recipient?
    (How to Post Screenshots to Our Support Forum)

    As my colleagues have mentioned above, there are conditions in your form that are "duplicates". For example, if one of the conditions from 3 to 7 (3,4,5,6,7) is fulfilled, the condition 15 will also be fulfilled and two emails will be sent. I think condition 15 is not needed and should be deleted.

    15234490151.png

    15234490302.png

    Furthermore, if for example, Peter has edited the form and chose Not Approved, and then Andrew edits the form as well and chooses Not Approved, condition 3 and 4 will be fulfilled and two emails will be sent.

    So, I am not sure if it is possible to achieve what you are requiring.

    The conditions need to be set up so that if someone edits the form, only one condition is fulfilled (unless it is needed to send multiple emails).

    I suggest you try adding a field (dropdown) that will be filled with the name of the person who edits the form.

    The condition number 3 could then look like this.

    15234489853.png

    This way, only when Peter edits the form and chooses Not Approved, that email will be sent.

    This can be done for all the conditions and it will help preventing multiple conditions to be fulfilled and multiple emails to be sent.

  • Profile Image
    vim00010
    Answered on April 11, 2018 at 08:21 AM

    No Adrian. Your colleague Trevon was looking into this for me and was going to share with me a new version of the form- I am enquiring what is happening with that. 

  • Profile Image
    tina
    Answered on April 11, 2018 at 08:42 AM

    Thank you for contacting us.

    My colleague @Trevon will share the demo soon.

    Thank you for your patience in advance.

  • Profile Image
    TREVON
    Answered on April 11, 2018 at 02:10 PM

    Apologies for keeping you waiting. I have made modification to your form by disabling some email conditions that were repeating.

    Kindly test the form below and let us know if it is still sending multiple emails.

    https://form.jotformeu.com/81005294323347

    Kindly feel free to let us know if the form above works as it should.

    https://form.jotformeu.com/81005294323347


  • Profile Image
    vim00010
    Answered on April 18, 2018 at 05:42 AM

    Hi @Trevon, thanks for the updated form- i have sent this for testing, how did you get on with the need for being able to track progress? : 

    other notes- i want to create an easy way for the ASM and the UK Data team to check what stage the form is at - i.e. if it is not approved yet by one of the directors, then the team can check and chase them up - ideally i would like to create some sort of dashboard or progress bar for this 


  • Profile Image
    Kiran
    Answered on April 18, 2018 at 06:48 AM

    I'll let our colleague Trevon to answer your question. The other question related to progress bar is moved to a separate thread and shall be addressed there shortly. Please follow the link below:

    https://www.jotform.com/answers/1448363

    Thank you!

  • Profile Image
    TREVON
    Answered on April 22, 2018 at 03:25 AM

    how did you get on with the need for being able to track progress?

    I am not quite sure on the above question however, on the form above what I mainly did is check repetitive email conditions used and merged or removed them.

    Would you kindly elaborate further on the above if its not related to tracking/progress bar shared by my colleague on the thread: https://www.jotform.com/answers/1448363