What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    email confirmations going missing

    Asked by guest_22844340344045 on October 11, 2012 at 09:27 AM

    I am not receiving confirmation emails for some forms, which is a big issue. Currently I have 16 uploads, of which 14 I received an email confirmation. I have also tried amending and resubmitting one of the forms that I didn't get an email for and still no confirmation. Can you help - these submissions are orders and I cannot afford to miss any!


    EDIT! Fixed the problem myself. Some emails were being flagged as spam for whatever reason on arrival at the server - disabled Spam Assassin and all working now

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    JotForm Support

    Answered by EduardoMendez on October 11, 2012 at 10:22 AM

    We are glad to hear that you were able to get thigs to work!

    To avoid this in the future, please whitelist our Jotmails ip addresses or ask your email service provider to do it for you.

    Also, a good suggestion would be to set the sender address tonoreply@jotform.com  on your form notifications.

    Thanks and let us know if we can further assist you!