What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Was I upgraded or not?

    Asked by noomii on October 11, 2012 at 10:24 AM

    I upgraded last night, got a confirmation that it was successful. Then I got another email saying it was pending. And now when I check my account settings, it says I'm on the free plan still. Please tell me what's going on? I am going to hit my limit really fast and people are going to get stuck.

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    JotForm Support

    Answered by NeilVicente on October 11, 2012 at 10:31 AM

    Hello,

    As of this writing, your account is on Premium status. Our records show email notifications from our payment gateway stating that the upgrade process was successful.

    Kindly log out your account, restart your browser, then log back in to see the changes on your dashboard.

    Thank you very much for availing our paid services. Goodluck to your business :)

    Cheers!

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    Answered by noomii on October 11, 2012 at 10:34 AM

    Phew. Thanks for the quick reply. I upgraded last night using a different computer so when I came back to this one, it said "free plan" even after refreshing the page. Weird. I logged out, logged back in, and now it's all good.

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    JotForm Support

    Answered by liyam on October 11, 2012 at 10:37 AM

    If the computer you're currently using was logged in to your JotForm account (while it was still in free status) the last time you left it, that may be the reason why it still appeared as not upgraded. 

    It's also good to know that your issue has already been resolved. 

    Thank you for upgrading your account with us!  If you have other questions or concerns, please do let us know.