Notifications From Form Submissions

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    Asked on February 09, 2018 at 01:52 PM

    I have created an online questionnaire using JotForm. However, when my potential clients complete this questionnaire online and submit to me, I am not receiving notification of client submissions via email. Why? My account's email address is valid.   

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    Answered on February 09, 2018 at 02:53 PM

    I am assuming you're referring to this form:

    If yes, I checked the email recipient ( and it is not on our bounce list. I checked our mail logs and I can see that emails are being sent properly. Here's a screenshot:


    Please check your spam folder and if you see JotForm emails, mark it as not spam.

    I did a test submission to your form, let us know if you receive it. 

    Thank you.