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tuballoswingAsked on February 9, 2018 at 2:02 PM
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tuballoswingReplied on February 9, 2018 at 2:12 PM
Consider that we need to completely hide that boxes as before
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Nik_CReplied on February 9, 2018 at 2:18 PM
I have forwarded this thread to our backend team for further checking and possible fix.
We will keep you posted.
Thank you!
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Nik_CReplied on February 9, 2018 at 2:25 PM
Yes, that is what I suggested to our backend team.
Thank you for the info.
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tuballoswingReplied on February 10, 2018 at 8:25 AM
Hi
I see that there is still no news about that. And I see that there is not even the total price anymnore under the boxes. As I said, for us this is becoming a big problem, becouse people as unable to pay and they are confusing.
Can you solve please? -
TREVONReplied on February 10, 2018 at 9:04 AM
I have seen my colleague has escalated the issue to our Level2 support team and we will update you on this thread once the issue is resolved. We sincerely apologize for any inconveniences caused.
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tuballoswingReplied on February 10, 2018 at 4:31 PM
Hi, thank you for the support. Still no news about the issue solution?
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Elton Support Team LeadReplied on February 10, 2018 at 9:42 PM
There is still no update.
Rest assured you will be surely informed here once this is fixed.
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tuballoswingReplied on February 12, 2018 at 4:54 AM
Hi
Still no updates? We have to know if we should consider to adopt another form system of wait for your issue solution. -
Ceren Director of Product ManagementReplied on February 12, 2018 at 7:51 AM
Hello tuballoswing,
We're sorry for the inconveniences. Problem related with the predefined donation values is fixed. It's now possible to remove it via Payment Wizard.
Please check and let us know if you have any other questions.