- tuballoswingAnswered on February 09, 2018 at 02:12 PM
Consider that we need to completely hide that boxes as before
- JotForm SupportNik_CAnswered on February 09, 2018 at 02:18 PM
I have forwarded this thread to our backend team for further checking and possible fix.
We will keep you posted.
- JotForm SupportNik_CAnswered on February 09, 2018 at 02:25 PM
Yes, that is what I suggested to our backend team.
Thank you for the info.
- tuballoswingAnswered on February 10, 2018 at 08:25 AM
I see that there is still no news about that. And I see that there is not even the total price anymnore under the boxes. As I said, for us this is becoming a big problem, becouse people as unable to pay and they are confusing.
Can you solve please?
- JotForm SupportTREVONAnswered on February 10, 2018 at 09:04 AM
I have seen my colleague has escalated the issue to our Level2 support team and we will update you on this thread once the issue is resolved. We sincerely apologize for any inconveniences caused.
- tuballoswingAnswered on February 10, 2018 at 04:31 PM
Hi, thank you for the support. Still no news about the issue solution?
- JotForm SupportEltonCrisAnswered on February 10, 2018 at 09:42 PM
There is still no update.
Rest assured you will be surely informed here once this is fixed.
- tuballoswingAnswered on February 12, 2018 at 04:54 AM
Still no updates? We have to know if we should consider to adopt another form system of wait for your issue solution.
- JotForm DevelopercerenAnswered on February 12, 2018 at 07:51 AM
We're sorry for the inconveniences. Problem related with the predefined donation values is fixed. It's now possible to remove it via Payment Wizard.
Please check and let us know if you have any other questions.