Embedded Form: Wont submit - Stuck on Please wait

  • tylerrwright
    Asked on February 9, 2018 at 4:11 PM

    I sent a model release form pdf and a wedding contract form to my clients and they both sent me a screen that said "your transaction couldn't be completed." Super confusing.

     

    Then I tried to embed the forms on my website. I'm testing them out and when I press submit it just sits there saying "please wait..." it's been 10 minutes. 

  • aubreybourke
    Replied on February 9, 2018 at 5:23 PM

    I checked your embedded form and could reproduce the problem. When you submit the form gets stuck on "Please wait.."

    1518214863Model Release Form – Tyler R Screenshot 10

    I then checked your direct link:

    http://www.jotform.us/form/80364636084156

    And it submitted just fine

    1518214910Thank You   Google Chrome 2018 Screenshot 21

    That means we have isolated the problem to where the form is embedded.

    Can you please try embedding your site using the iFrame method:

    Getting-the-Form-iFrame-Code


  • tylerrwright
    Replied on February 9, 2018 at 6:43 PM
    Thank you! That fixed my model release form..
    I followed the same steps as you said for my wedding contract and it didn’t
    work! I got this instead
    Please help me solve this
    ...
  • liyam
    Replied on February 9, 2018 at 11:45 PM

    Can you please share with us the link to your wedding contract form so we can further investigate?

    Thanks.

  • tylerrwright
    Replied on February 10, 2018 at 12:43 AM
    http://tylerrebekahwright.com/wedding-contract/
    ...
  • liyam
    Replied on February 10, 2018 at 4:39 AM

    Upon checking the form that is embedded on your wedding-contract page, I noticed that your payment field has no account set in it. Please edit your form, open the Paypal wizard and enter your Paypal account there

    1518255513Paypal   enter username Screenshot 10

    Once done, save your settings and it should redirect you to Paypal properly upon attempting to make a submission.

    If you have additional questions, please let us know.

  • tylerrwright
    Replied on February 10, 2018 at 1:43 PM
    I believe I disabled the PayPal feature. I don’t want that on there! Let me
    go check again.
    Thank you for your time :)
    ...
  • jonathan
    Replied on February 10, 2018 at 5:14 PM

    Do let us know if issue remains. Contact us again anytime should you require further assistance.