Embedded Form: Wont submit - Stuck on Please wait

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    tylerrwright
    Asked on February 09, 2018 at 04:11 PM

    I sent a model release form and a wedding contract form to my clients and they both sent me a screen that said "your transaction couldn't be completed." Super confusing.


    Then I tried to embed the forms on my website. I'm testing them out and when I press submit it just sits there saying "please wait..." it's been 10 minutes. 

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    aubreybourke
    Answered on February 09, 2018 at 05:23 PM

    I checked your embedded form and could reproduce the problem. When you submit the form gets stuck on "Please wait.."

    1518214863Model Release Form – Tyler R

    I then checked your direct link:

    http://www.jotform.us/form/80364636084156

    And it submitted just fine

    1518214910Thank You - Google Chrome 2018

    That means we have isolated the problem to where the form is embedded.

    Can you please try embedding your site using the iFrame method:

    Getting-the-Form-iFrame-Code


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    tylerrwright
    Answered on February 09, 2018 at 06:43 PM
    Thank you! That fixed my model release form..
    I followed the same steps as you said for my wedding contract and it didn’t
    work! I got this instead
    Please help me solve this
    ...
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    liyam
    Answered on February 09, 2018 at 11:45 PM

    Can you please share with us the link to your wedding contract form so we can further investigate?

    Thanks.

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    tylerrwright
    Answered on February 10, 2018 at 12:43 AM
    http://tylerrebekahwright.com/wedding-contract/
    ...
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    liyam
    Answered on February 10, 2018 at 04:39 AM

    Upon checking the form that is embedded on your wedding-contract page, I noticed that your payment field has no account set in it. Please edit your form, open the Paypal wizard and enter your Paypal account there

    1518255513Paypal_-_enter_username.png

    Once done, save your settings and it should redirect you to Paypal properly upon attempting to make a submission.

    If you have additional questions, please let us know.

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    tylerrwright
    Answered on February 10, 2018 at 01:43 PM
    I believe I disabled the PayPal feature. I don’t want that on there! Let me
    go check again.
    Thank you for your time :)
    ...
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    jonathan
    Answered on February 10, 2018 at 05:14 PM

    Do let us know if issue remains. Contact us again anytime should you require further assistance.