- houseofglamourAsked on February 09, 2018 at 05:14 PM
My account is staying out of storage and I've just gone and deleted a heap of old forms, but it still says out of storage?
- JotForm SupportJohn_BensonAnswered on February 09, 2018 at 07:42 PM
I checked your account and you have reached the payment submission limit for the free account. That's the reason why your account is over the limit. Here's the difference between normal submission and payment submission:
- Submissions Received (monthly): This is the number of submissions you can receive on a monthly basis. The count covers the calendar date which means 1st day to last day of the month.
- Payment Submissions (monthly): This is the number of submissions that have payment integrations on them. You can check this guide on how to create a payment/order form. So for example, we have Paypal payment integration on our form, if a user fills out the form, submitted it and successfully completed the payment, then that would be counted as a payment submission.
For more information about account usage and limits, please check this link: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits