What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my form getting an Invalid Configuration notice

    Asked by explicitms on October 11, 2012 at 11:57 AM

    When hitting submit this is what my clients are getting....Invalid Configuration
    This transaction cannot be processed. The merchant's account is not able to process transactions.
    Its the GT Guest questionaire form....
    Page URL:

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    JotForm Support

    Answered by NeilVicente on October 11, 2012 at 12:16 PM

    Is your account a Paypal Payments Advanced one? If so, then I am sorry to tell you that it will not work.

    Our current Paypal Pro integration is programmed to work only only for Paypal Payments Pro accounts.

    The option to use a Paypal Payments Advanced account in our forms was already requested before. Our developers have taken note of it and will probably include it in a future update, although we can't really commit to a specific date.