What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Files with cyrillic names are not being uploaded by Multiple Upload tool

    Asked by higet on October 11, 2012 at 12:59 PM

    your system can`t save cyrillic file names

    if i upload 2 such files with same extension (.doc) I lost one of them! This is extremely unacceptable

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    Answered by jeanettebmz on October 11, 2012 at 01:43 PM

    Can you please let us know the form ID or URL of the page where the form is embedded? 

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    Answered by jeanettebmz on October 11, 2012 at 03:44 PM

    This issue might be caused by the browser version. Can you please tell us what is the browser you were using while trying to upload both files in the Cyrillic language?

    Also, I would suggest you to to embed your form using the iframe method, then try to upload the files with cyrillic names again and let us know if you still need assistance

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    Answered by guest_22846202592049 on October 11, 2012 at 03:54 PM

    latest chrome

    i'll try

    thank you!

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    JotForm Support

    Answered by Mike_T on October 11, 2012 at 04:38 PM

    Unfortunately, Multiple Upload tool does not accept files that have no latin characters in their names.

    тест.txt - will be skipped

    тест-something.txt - will be uploaded as _something.txt

    Single Upload tool does not skip any files.

    тест.txt - will be uploaded as _.txt

    тест-something.txt - will be uploaded as _something.txt

    You may recommend your users to use latin file names, and/or use Single Upload elements on your form.

    I have also created a ticket about this problem and forwarded it to our Development Team.

    As soon as we have any updates on this, we will let you know.

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    Answered by higet on October 11, 2012 at 11:58 PM


    Тест.txt will be uploaded.


    Only last one (файл.txt) will be uploaded

    If these files will have names like _(1).txt and _(2).txt it will be ok


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    JotForm Founder

    Answered by aytekin on October 12, 2012 at 09:59 AM

    We do not currently accept cyrillic characters in the file names because of system related reasons. There is no plan to change this at this time. 

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    Answered by higet on October 12, 2012 at 03:28 PM

    this is sad

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    Answered by n25 on August 22, 2013 at 12:29 AM

    Hello, do you still don't have a plan regarding cyrillic in file names?

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    Answered by khrisell on August 22, 2013 at 01:19 AM

    Hello n25,

    Kindly open a new thread for your inquiry, so we can better track the issues, requests and solutions users are having. Also, to assist you better and avoid confusion.

    Thank you and looking forward to assist you.