What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there a way to contact support via a PM for account and other sensitive data issues?

    Asked by davidgoebelstate on October 11, 2012 at 01:18 PM

    While the forum is great for technical issues, submitting account and contact information via a public forum is obviously not the best approach.  Are there any plans for contacting support via a PM system for at least the paying customers?

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    JotForm Support

    Answered by EduardoMendez on October 11, 2012 at 01:31 PM

    Hi there!

    Thanks for the suggestion.

    We do have a current method of allowing the users to choose to make a post private.

    In fact, the support staff can decide to make a post private if the nature of the information that we require to troubleshoot may be of a sensitive nature.

    Feel free to use this private feature whenever you would like to share sensitive information or simply request it from the support staff.  We'll be glad to help you protect your privacy!