- ndhaapAsked on February 10, 2018 at 08:53 AM
Our original account was firstname.lastname@example.org. Our new email address is email@example.com. Our organization changed addresses...I'm attempting to buy a subscription and it's not going through. It has said that the card was used previously and I have re-entered the number and it's absolutely correct. I need to get this resolved before tomorrow because we will have a considerable amount of registrants who will be using the jotform tomorrow. Can someone please contact me? I can be reached at 214 762 3460 or at firstname.lastname@example.org. I don't know if it's not recognizing the new address and attaching to our existing account or what.
- JotForm SupportMarvihAnswered on February 10, 2018 at 09:59 AM
Your account should be fine when upgrading, can you please try going to your BILLING page or click this link to get redirected https://jotform.com/myaccount/billing
Then select the plan and click the UPGRADE button.