Trying to order subscription to a different email address than we originally used

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    ndhaap
    Asked on February 10, 2018 at 08:53 AM

    Hi,

    Our original account was ndhaap@gmail.com.  Our new email address is nwdsap@gmail.com. Our organization changed addresses...I'm attempting to buy a subscription and it's not going through.  It has said that the card was used previously and I have re-entered the number and it's absolutely correct.  I need to get this resolved before tomorrow because we will have a considerable amount of registrants who will be using the jotform tomorrow.  Can someone please contact me?  I can be reached at 214 762 3460 or at nwdsap@gmail.com.  I don't know if it's not recognizing the new address and attaching to our existing account or what.

    Thank you,

    Kristina Higgins

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    Marvih
    Answered on February 10, 2018 at 09:59 AM

    Your account should be fine when upgrading, can you please try going to your BILLING page or click this link to get redirected https://jotform.com/myaccount/billing

    Then select the plan and click the UPGRADE button.

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