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ndhaapAsked on February 10, 2018 at 8:53 AM
Hi,
Our original account was ndhaap@gmail.com. Our new email address is nwdsap@gmail.com. Our organization changed addresses...I'm attempting to buy a subscription and it's not going through. It has said that the card was used previously and I have re-entered the number and it's absolutely correct. I need to get this resolved before tomorrow because we will have a considerable amount of registrants who will be using the jotform tomorrow. Can someone please contact me? I can be reached at 214 762 3460 or at nwdsap@gmail.com. I don't know if it's not recognizing the new address and attaching to our existing account or what.
Thank you,
Kristina Higgins
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MarvihReplied on February 10, 2018 at 9:59 AM
Your account should be fine when upgrading, can you please try going to your BILLING page or click this link to get redirected https://jotform.com/myaccount/billing
Then select the plan and click the UPGRADE button.