Trying to order subscription to a different email address than we originally used

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    Asked on February 10, 2018 at 08:53 AM


    Our original account was  Our new email address is Our organization changed addresses...I'm attempting to buy a subscription and it's not going through.  It has said that the card was used previously and I have re-entered the number and it's absolutely correct.  I need to get this resolved before tomorrow because we will have a considerable amount of registrants who will be using the jotform tomorrow.  Can someone please contact me?  I can be reached at 214 762 3460 or at  I don't know if it's not recognizing the new address and attaching to our existing account or what.

    Thank you,

    Kristina Higgins

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    Answered on February 10, 2018 at 09:59 AM

    Your account should be fine when upgrading, can you please try going to your BILLING page or click this link to get redirected

    Then select the plan and click the UPGRADE button.