- XaviAsked on February 10, 2018 at 09:20 AM
I am trying to finish my English placement test but I get this message when I click record:
Could not access microphone: NotAllowedError: Permission denied
I have tried to do it from my housemates' laptops too but, I keep getting the same message.
Can you help, please? I need to finish my placement test a soon as possible.
Kind regardsPage URL:
- JotForm SupportJohn_BensonAnswered on February 10, 2018 at 10:37 AM
I opened your form and I was not able to replicate the issue. I was able to use my microphone on my end. I am using PC and Google Chrome while testing it.
It might be a browser issue. Please try to enable or allow your browser to use your microphone.
Could you please provide the device and internet browser you're using so we can investigate it further?
Also, if the form is embedded on a website, please share the link so we can also check it.
- XaviAnswered on February 10, 2018 at 12:43 PMIt has actually been resolved now. Thanks.
Sent from my iPhone
- JotForm SupportJohn_BensonAnswered on February 10, 2018 at 02:18 PM
Thank you for updating us.
Feel free to create a new thread if you need further help.
- JotForm SupportJohn_BensonAnswered on March 08, 2018 at 07:09 PM
To avoid confusion and to better assist you, we will be addressing your issue to a new thread. Please wait for our reply on this link: https://www.jotform.com/answers/1409770
- JotForm SupportKevin_GAnswered on March 14, 2018 at 10:10 AM
In order to assist you better I have moved your report to another thread, we will assist you as soon as possible here: https://www.jotform.com/answers/1414674