Could not access microphone: NotAllowedError: Permission denied

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    Xavi 
    Asked on February 10, 2018 at 09:20 AM

    Hello,

    I am trying to finish my English placement test but I get this message when I click record:

    Could not access microphone: NotAllowedError: Permission denied

    I have tried to do it from my housemates' laptops too but, I keep getting the same message.

    Can you help, please? I need to finish my placement test a soon as possible.

    Kind regards

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    John_Benson
    Answered on February 10, 2018 at 10:37 AM

    I opened your form and I was not able to replicate the issue. I was able to use my microphone on my end. I am using PC and Google Chrome while testing it. 

    1518276897ghhrth5.png

    It might be a browser issue. Please try to enable or allow your browser to use your microphone. 

    Could you please provide the device and internet browser you're using so we can investigate it further?

    Also, if the form is embedded on a website, please share the link so we can also check it.

  • Profile Image
    Xavi 
    Answered on February 10, 2018 at 12:43 PM
    It has actually been resolved now. Thanks.
    Sent from my iPhone
    ...
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    John_Benson
    Answered on February 10, 2018 at 02:18 PM

    Thank you for updating us.

    Feel free to create a new thread if you need further help. 

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    Nana 
    Answered on March 08, 2018 at 05:25 PM

    I'm also having the same trouble. I'm using Chrome in a Mac and this box asking to use the mic is not shown when I access the page. I do not know what to do. Tried modifying chrome settings but it didn't work.
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    John_Benson
    Answered on March 08, 2018 at 07:09 PM

    @Nana

    To avoid confusion and to better assist you, we will be addressing your issue to a new thread. Please wait for our reply on this link: https://www.jotform.com/answers/1409770

    Thank you.


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    karem andrea 
    Answered on March 14, 2018 at 07:01 AM

    I'm having the same problem and I have allowed everything to that website, what should I do?
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    Kevin_G
    Answered on March 14, 2018 at 10:10 AM

    Karem, 

    In order to assist you better I have moved your report to another thread, we will assist you as soon as possible here: https://www.jotform.com/answers/1414674 

    Thanks.