What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    down grade premium account

    Asked by cyclingdevelopment on October 11, 2012 at 02:08 PM

    We only have volume for a few days during the year.  I have just upgraded our account to Premium for one month.  How do I go about downgrading after the month is up?

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    JotForm Support

    Answered by EduardoMendez on October 11, 2012 at 02:22 PM

    Hi there!

    You can downgrade at any time.  Simply login to your account, enter the settings area, and click on the "Cancel" button on the right.

    That will take you to our payment gateway.  You can cancel your subscription there at any time. 

    If you prefer, you can also post a private request on the forum requesting that we do it for you.

    Let us know if you need further assistance!