Recaptcha

  • Profile Image
    sibience
    Asked on October 11, 2012 at 02:13 PM

    Hello I was looking for an easy solution for a form due to my lack of programming skills, my client would like to use recaptcha and I was drawn to this site because you had it built in.

     

    After trying it though i've found it doesn't actually work.

    If the user simply doesn't enter any text or enters it worng the form vanishes and is replaced with the other style of built in captcha.

     

    Is this going to be fixed soon and will there be any kind of validation for it so the user is prompted to enter the text before being able to submit and also an alert to say if code was entered wrong?

  • Profile Image
    NeilVicente
    Answered on October 11, 2012 at 04:02 PM

    Hello,

    The way recaptcha works requires the form to be submitted before the characters entered can be validated. If the user enters wrong characters, or does not enter anything at all, they will be presented another captcha field.

    They will have to enter the correct characters before the form can be submitted. Please note that the information entered are temporarily saved. If the user passes the recaptcha test, the data will be submitted and saved on our servers. Information will be lost if the user closes the browser window.

    We are still on the process of finding a solution to making this a little bit more intuitive and not confusing to form users. I don't think on-page validation is possible though. As far as I know, all captcha technologies require forms to be submitted prior to validation.

    Anyway, we'll surely update you in case we have made improvements to how our captcha modules work.

  • Profile Image
    guest_22845237411046
    Answered on October 11, 2012 at 08:05 PM

    Thanks for the reply.

    No on page validation is not possible with recaptcha.

    I have used forms before with recaptcha and usually if no text is entered then nothing will happen when you click submit, if the wrong text is entered it reloads the form whilst saving the useres data but just with a new recaptcha.

    Currently I just don't like the way the form defaults to a different captcha if no text or the wrong text is entered.

  • Profile Image
    jonathan
    Answered on October 11, 2012 at 09:37 PM

    Hi,

    We understand your point, and it is a fact that what you stated can be true on other forms.

    As NeilVicente already mentioned though, the JotForm's method on this are under re-evaluation. Our dev team will surely post/announce when they already have something to say about it.

    For the meantime, what can be done on the current form is to minimize or eliminate as much as possible the wrong captcha input from the form users. This can be achieve by providing the form user as much info as possible about the options available when answering the captcha field.

    Using the hint property or adding context (using html field) can help. i.e. like the image below(click on it to zoom in).

    Hope this help. Please inform us if you have more inquiry.

    Thanks.

  • Profile Image
    NeilVicente
    Answered on October 12, 2012 at 01:07 PM

    I have used forms before with recaptcha and usually if no text is entered then nothing will happen when you click submit, if the wrong text is entered it reloads the form whilst saving the useres data but just with a new recaptcha.

    Yes, that is how forms with captcha usually behave. I'll pass this on to our developers to see if they mimic the same behaviour with our forms.

    We'll let you know just in case. Thanks!