Why is my account suspended?

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    Greg 
    Asked on February 11, 2018 at 01:08 AM

    User name: micheleba

    I paid for a membership and now my login is saying that my account is suspended. You also sent me an email stating that you will be issuing me a refund .......... I am not understanding why??? Will I be able to access the information I have collected?????

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    Ardian_L
    Answered on February 11, 2018 at 08:16 AM

    Can you please provide more information about the form you were using to collect those information? 

    Did you read our Terms of Use? We need more information in order to activate your account. Thank you!

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    Greg 
    Answered on February 11, 2018 at 09:24 AM

    Our form

    This is the form we are using with no request for personal credit card info or other sensitive info.

    And yes I have read your terms of service.  And how can I add more info if my account has been suspended and I am unable to even log in?

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    magnoliaav
    Answered on February 11, 2018 at 09:43 AM
    I have read the terms of use and have complied with all terms. We are
    asking for name, email, phone number, and have some other basic info with
    selections of names and requests.
    ...
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    Victoria_K
    Answered on February 11, 2018 at 12:38 PM

    I apologize that this all takes time, but I will check this situation closer and let you know via this thread. 


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    Greg
    Answered on February 11, 2018 at 12:53 PM

    Cool...so in the meantime I have no way of tracking my clients request as you suspended my account...

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    Victoria_K
    Answered on February 11, 2018 at 01:01 PM

    We do apologize for the inconvenience caused again. 

    The system founds a form suspicious when a reward of any kind is offered for filling the form. 

    So, your account was suspended and subscription cancelled. 


    However, I found evidence that form is genuine due to the domain of the account profile email address, so I have already activated your account. 


    Let us know if you need more help.

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    micheleba
    Answered on February 11, 2018 at 01:10 PM

    Will you be recharging my credit card for the amount?  Or can you give the bronze membership for a month for the inconveniences?

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    Aury
    Answered on February 11, 2018 at 01:25 PM

     Hello,

    We do not process subscription payments directly, you should process the subscription payment manually. As per our Terms of Use, we are not able to give subscription membership.

    If you have additional questions, please do not hesitate to contact us.

    Thank you and Regards.