Widgets sporadically not loading on form using iPad

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    ravirambujoo
    Asked on February 11, 2018 at 06:57 AM

    Dear Sir/Madam,

    My forms work properly on computers and phone, but it does not function properly on ipad. Some of the fields does not appear.

    Can you clarify how to amend please.

    Regards

    Ravi.

     

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    Mike
    Answered on February 11, 2018 at 11:06 AM

    Thank you for contacting us.

    Could you please provide us with a bit more details? What fields are not being displayed? Is this happening occasionally or is this a permanent issue?

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    Ravi rambujoo 
    Answered on February 11, 2018 at 01:13 PM

    if you check the vegetables ‘dasheen’ in the form for example, you will notice that the price description does not appear! On a iPhone and computer, it is fine! But on iPad it does not appear.

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    Mike
    Answered on February 11, 2018 at 02:46 PM

    It seems that the form widgets are not being loaded properly in some cases on iPad. I have attached a ticket to this thread and escalated it to our developers.

    You may suggest re-loading the form when the widgets are not loading on the first attempt.

    We will get back to you once we have any updates on this.