Widgets sporadically not loading on form using iPad

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    Asked on February 11, 2018 at 06:57 AM

    Dear Sir/Madam,

    My forms work properly on computers and phone, but it does not function properly on ipad. Some of the fields does not appear.

    Can you clarify how to amend please.




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    Answered on February 11, 2018 at 11:06 AM

    Thank you for contacting us.

    Could you please provide us with a bit more details? What fields are not being displayed? Is this happening occasionally or is this a permanent issue?

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    Ravi rambujoo 
    Answered on February 11, 2018 at 01:13 PM

    if you check the vegetables ‘dasheen’ in the form for example, you will notice that the price description does not appear! On a iPhone and computer, it is fine! But on iPad it does not appear.

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    Answered on February 11, 2018 at 02:46 PM

    It seems that the form widgets are not being loaded properly in some cases on iPad. I have attached a ticket to this thread and escalated it to our developers.

    You may suggest re-loading the form when the widgets are not loading on the first attempt.

    We will get back to you once we have any updates on this.