Deleted submission: can you help me, or did I lose it completely?

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    AmritaHealing
    Asked on February 11, 2018 at 07:00 AM

    Hi there,

    I recently made changes to an online application form regarding the paypal addition. It was creating problems on the form (people were getting stuck so we removed the button).

    Before I removed the button there was 1 form entry that was stuck in the process of submission due to this payment problem. Now that I went back to find this entry, I can no longer find it...Can you help me, or did I lose it completely?

    Warmly,

    Anna

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    BDAVID
    Answered on February 11, 2018 at 11:06 AM

    If you are trying to recover data that was associated to a field that you deleted, you can use the revision history to revert that change: https://www.jotform.com/help/294-How-to-View-Form-Revision-History 

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    BDAVID
    Answered on February 11, 2018 at 11:08 AM

    If you deleted an entire submission, unfortunately, there is no way to recover it.