Multi-line Question: Multiple selections in a drop-down field don't work on the submissions

  • Profile Image
    martinra
    Asked on February 11, 2018 at 10:05 AM

    Multiple selection in a Dropdown field within a Multi-line Question element is not being submitted correctly.

    Only one (first one) selection is being sent trough the form.

    Could you please fix this problem?

    Thank you very much!

    Martin

  • Profile Image
    BDAVID
    Answered on February 11, 2018 at 12:39 PM

    What is the form in question? I just tested this form: http://www.jotformz.com/form/80414058696664, but it does not have a dropdown field with multiple selection.

  • Profile Image
    martinra
    Answered on February 11, 2018 at 01:21 PM

    Hi, this is the form in question: https://form.jotformz.com/80412778796672

    Pages 11 and 12.

    Thanks!


  • Profile Image
    martinra
    Answered on February 11, 2018 at 01:43 PM
    Hi,
    This is the form
    https://form.jotformz.com/80412778796672
    Pages 11 and 12.
    Thanks!
    나의 iPhone에서 보냄
    2018. 2. 11. 14:39, JotForm 작성:
    ...
  • Profile Image
    BDAVID
    Answered on February 11, 2018 at 03:14 PM

    I just checked it, and the "Allow multiple selection" advanced option was OFF:

    1518379912multipleselection.png

    I have turned it on, and it works:

    1518380057worked.png

  • Profile Image
    martinra
    Answered on February 11, 2018 at 05:20 PM

    David, that’s not the issue..

    The problem is when I multiple select from Dropdown field within Multi-line Question:

    15183872677408C620-5437-4DCA-8639-874DC2


    When I submit this form, I only get one selected option:

    151838752498C22BAC-362F-4884-818C-4F530E


    Maybe I’m not clear with my explanation..

    Thanks for your help!

  • Profile Image
    amy
    Answered on February 12, 2018 at 01:58 AM

    Dear martinra,

    I am able to replicate the issue. Please accept our sincere apologies for the inconvenience that has caused to you. I am escalating the issue to our developers. Once we have an update on the problem, you will be informed via this support thread.

    Thank you for your patience.

  • Profile Image
    hasan
    Answered on February 12, 2018 at 09:39 AM

    Hi,

    The issue has been fixed. Could you please try it again and let us know?

    Thanks.

  • Profile Image
    martinra
    Answered on February 12, 2018 at 11:43 AM
    Hi Hasan,
    Now it's working fine!
    Thank you very much, you are a great team!
    Martin
    ...