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    I am trying to download my list into an excel file

    Asked by msanifo on October 11, 2012 at 04:07 PM

    It says generating but statys on that screen. Please help.  I've tried to do this for two days now and am really behind on a project.


    This is happening to all of the forms under my account!

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    Answered by kristyhunt on October 11, 2012 at 04:30 PM

    I just did this too and realized why it wasn't appearing...it immediately downloads to your Downloads Folder. Did you look there? The form won't just pop up in a  new window...

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    JotForm Support

    Answered by NeilVicente on October 11, 2012 at 04:41 PM


    The "Generating..." bug is a known issue and is being worked on by our developers. However, this should not affect your ability to download the Excel file for your submissions.

    The Excel file should being downloading shortly after you press the "Download Excel" link. Please check your downloads folder for the file.

    My suggestion would be to open your download folder as soon as the "Generating..." message appears. If you're using Chrome or Firefox, press CTRL + J  to see your current download list.

    Hope this helps.