Apparently cannot get confirmation email sent

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    MBSC
    Asked on October 11, 2012 at 05:08 PM

    http://www.jotform.com/?formID=20472047797

    As far as I can tell, I have set up the email alerts correctly:  one goes to my organization upon someone submitting a form, and the other should be a confirmation email that goes to the submittor.  The submission alert email going to the organization works; no problem.  The confirmation email does not.  I do not know why.  I have tested with multiple email addresses; the submission alert goes to the organization, but the confirmation alert does not go to the submittor.

    There also doesn't seem to be a way to send a confirmation email to more than one person, such as the submittor and someone at my organization.

  • Profile Image
    NeilVicente
    Answered on October 11, 2012 at 05:32 PM

    Hello,

    I was able to reproduce the problem after submitting your form once, so I conducted an investigation to find out the cause of your issue.

    Apparently, the form codes on your site have been corrupted, preventing the autoresponder mail from being deployed. I made another submission on your form that is hosted on our server: http://www.jotform.com/form/20472047797 - and as expected, I received the autoresponder mail on my inbox.

    With that said, the solution would be to remove your current form codes, and to replace it with a new one, preferrably an iFrame-type to prevent script clashes on your site.

    There also doesn't seem to be a way to send a confirmation email to more than one person, such as the submittor and someone at my organization.

    Autoresponders are meant to be sent to the form submitter, that is why the options available in the Recipient Email dropdown is limited to your form fields (Applicant Email, Guardian Email, etc).

    You should instead create a separate Notification email for that someone at your organization.

    Hope this helps. Let me know if you have follow-up questions.

  • Profile Image
    MBSC
    Answered on October 11, 2012 at 05:37 PM
    Thanks. Interestingly, I just replaced all the form code today from the
    source code feature. I guess Ill do it again.
    Best,
    D.
  • Profile Image
    NeilVicente
    Answered on October 11, 2012 at 05:44 PM

    Finally realized the discrepancy now.

    The name attribute for the form tag was changed from form_20472047797 to Mike Block String Camp. It could be your page editor that's causing this, and there might be other discrepancies I haven't discovered yet.

    In any case, I think it would be safer to use iFrame embed codes for your form.

  • Profile Image
    MBSC
    Answered on October 11, 2012 at 05:53 PM
    Yeah, I just tested the iFrame, and got the confirmation email to work. I
    would think the name attribute would not matter; your processing page should
    be looking at the ID. I suppose its possible that thats not the case.
    Certainly Ive never seen this error with other email alerts.
    Unfortunately, of course, with the iFrame solution I have no discrete
    ability to tweak the form inline. I had some small tweaks in formatting in
    the code code version I was using. In any case, substituting all the code
    again seems to have done the trick. Just to be masochistic I may try to
    replace with inline code again but not tweak it to see if it was just
    something I did or if its actually the code.
    Thanks for taking a look,
    D.