Ticket Purchases widget: counters are not working

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    Asked on February 12, 2018 at 04:52 AM

    We are unfortunately experiencing problems with our event registrations forms. We have about 100 events at the moment, and counters are suddenly malfunctioning in all our forms. They are simply not showing the correct amount of available tickets anymore - they just show the total amount for each event.

    We need to get this fixed ASAP, please.

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    Answered on February 12, 2018 at 07:32 AM

    I have cloned your form for testing and I can confirm that the widget does not save any changes made. 

    Also, as a part of my test, I've removed the widget and tried to add it again. The widget was added, but I could not paste any information to it. 

    So, I will escalate this issue to our developers for fixing.

    We will keep you posted with updates here. 

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    Answered on February 12, 2018 at 07:38 AM

    Thanks - highly appreciated!

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    Answered on April 17, 2018 at 12:33 AM

    The Issue has been fixed. Please try the widget once again and let us know. Thanks!