Why does the link to my form now take you to JotForm builder?

  • Profile Image
    gbrown1
    Asked on October 11, 2012 at 06:07 PM

    By entering the URL in explorer the link no longer takes you to the form to submit a response, it takes you to JotForm builder?

    Can you please advise why this is and how to fix this issue?

    http://form.jotform.co/form/20738683469871

     

    Thanks

  • Profile Image
    Mike_T
    Answered on October 11, 2012 at 06:20 PM

    Thank you for contacting us.

    I have opened your form using mentioned above URL via Internet Explorer and submit it.

    If the issue still persists, please provide us with the exact steps to reproduce it. We will do our best to help you.

  • Profile Image
    gbrown1
    Answered on October 11, 2012 at 06:33 PM

    Hi there,

    Problem persists and I have sent it to other computers with internet explorer and they have the same problem with it. It redirects them to jotform builder -  jotform.com/

    Do you want to try again logged out or on another computer?

    Was okay a few weeks ago.

    Thanks

  • Profile Image
    Mike_T
    Answered on October 11, 2012 at 06:49 PM

    My colleague has tested it from another network and it is fine for him too.

    You can try the following:

    - Check the form on different browsers.

    - Reset your Internet Explorer, and check the form.

    - Check the from on different computer.

    - Check the form using another Internet Service Provider.

    Please give it a try, and let us know if you need any further assistance.

  • Profile Image
    gbrown1
    Answered on October 11, 2012 at 11:02 PM

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    jeanettebmz
    Answered on October 11, 2012 at 11:28 PM

    I think your question came with no details . Feel free to ask for more help if you still need it!