Problem with login

  • Profile Image
    stephane 
    Asked on February 12, 2018 at 09:41 AM

    Hi

    I got a lot of problems of connection with you since the end of last week.

    You wrote twice that i'm suspected to fishing my account :

    feb 8 10:26 am Access Denied 

    feb 8 2:52pm  Your answer 


    A new response has been received:

    JOTFORM

    Answered by Ardian_L

    I have added your IP to our WhiteList IP and it should work fine now. You should be able to login into your account. 

    Please clear the cache of your browser and try again. Let us know if you have any other question.

    feb 9 10:35  Access Denied (secon time)


    feb 12 3:30pm 


     

    Verify Your Email Address



    Thank you for using JotForm. You've entered contact@lpafrance.com as the email address for your JotForm account. Please verify this email adresss by clicking the button below:



     

    Your username: lpafrance

     
         

     

     

     

    i try to verify 1mn after you ask



     
    warning.pngNot valid link
    This link is not valid!.

    Please i would like to work. May you arrange this situation or i leave the site cause i try to create a form and i cannot ask my question to your support beacause i'm off.....

    Thank you in advance.

    Stéphane

  • Profile Image
    BJoanna
    Answered on February 12, 2018 at 11:36 AM

    The email address contact@lpafrance.com is not connected to any account. There is an account with username lpafrance, but it is a guest account. The email address of the account lpafrance is lpa****ce@rep*****or.jotform.com. Is that your email address? 

    You should sign up and create a Free account using the same email address. Once you do that the forms you created in the guest account should be automatically moved to your new Free account. You can use this link to singup - https://www.jotform.com/signup/ 

    You can also create a new account using a different username and the email address contact@lpafrance.com. Once you do that. let us know on this thread and provide us the link of your forms, and we will move them to your new account.