I am getting a blank page when moving through a high conditional form

  • Profile Image
    Asked on February 12, 2018 at 10:53 AM

    HI I am getting a blank page when moving through a high conditional form. I can't seem to figure out how to rectify it. This error occurs when reaching page 4. There are only specific selections that require page 4 to be filled, all others should skip right to page 5. 

  • Profile Image
    Answered on February 12, 2018 at 12:10 PM

    The form you provided does not have page break fields. Did you remove them? 

    The form also does not have a submit button. You should add a submit button to your form or your users will not be able to submit it.

    If the issue is related to some other form, please provide us an ID of that form. 

    I would also suggest you to check this guides:

    How to Skip Pages Using Conditional Logic

  • Profile Image
    Answered on February 12, 2018 at 01:09 PM

    I ended up removing all conditions, all pages and have been messing around with my section breaks - I had it working before but I had to add some sections and now its not working :(

    I need certain questions and certain sections to show up depending on the selections in the first question. This is a scholarship application form, and each scholarship requires different elements from within the form. I am having a problem being able to single out those specific questions/elements, without the entire section showing up. For instance, if a student selects the Andrew Swiedler award, they will only need to see application, family information, and ONE question of the essay section. However, if they select the same award AND lets say the Mike Ford Memorial Scholarship, they will need Financial info and additional details to pop up. ALL scholarships require the application, family information, and ONE scholarship question answered. How do I make it so that they get only what they need based on their selections? 

    Thanks in advance!


  • Profile Image
    Answered on February 12, 2018 at 01:35 PM

    Your form currently does not have conditions. Will all first field options be conditional?

    Maybe you can set a separate condition for each of the first field options and specify which field should be shown or hidden when that option is selected.

    For example, you can set a condition to show Financial info when Mike Ford Memorial Scholarship is selected. 

    Please check the following guides:

    How to Show or Hide Fields Base on User's Answer

    Hide or Show Multiple Fields at Once

    Show or Hide Multiple Fields at Once Using the Section Collapse Field

    I would suggest you to create conditions inside of your form and if there is an issue with some of the conditions, let us know exactly which condition is not working and how it should work.

  • Profile Image
    Answered on February 27, 2018 at 11:07 AM

    HI - I originally had the form set up with conditions and section/page breaks and things were working pretty well, however I had to add a few more conditions and everything went wonky. I deleted ALL conditions and ALL Page/Section breaks, which I think complicated this further. I think I need some one-on-one support as I am supposed to go live with this form on Thursday and cannot seem to make it work as I need it. 

    There are 26 scholarship options for students to apply. Which ones they click on determines what comes next. ALL of them see the Local Scholarship application; 8 of them have a specific essay component (which when selected would ADD that essay to what they are able to see); 8 others have a financial component, which when selected would further expand the financial info; two of them just have additional details which would be displayed when they are selected; some have multiple of these conditions. Students are able to select MULTIPLE. A big problem I am having is that when selecting one that doesn't require further financial or essay sections, but then also select one that does, only some of those options are popping up, based on what order I make my selections. I am also missing the "next" buttons altogether on some pages, or getting total blank pages when clicking next, depending on my selections, and I have only added a couple of conditions thus far.

    Can someone give me some detailed assistance, or perhaps a call/meeting?

    Thanks so much!!!

    Page URL:

  • Profile Image
    Answered on February 27, 2018 at 12:36 PM

    The issue is that there is a conflict between your conditions. You set one condition to hide a section of your form and you set the other condition to show that same section. Both conditions are set for the same field, but for different options and if both conditional options are selected both conditions will be true and one condition will overrule the other condition.

    You should use a different approach to set your conditions. 

    For example, if you want to show the essay section when any of 8 options is selected, you should list all 8 options inside of one condition and set that if any of that 8th option is selected to shown the essay section.

    I created a condition on my cloned form to show the essay section if any of the first 8 option is selected. Here is my demo form: https://form.jotform.com/80574438222961

    Please clone it and inspect the condition I set. You can use the same approach to set conditions on your form. 

    If you still have an issue please tell us when exactly, for example, the essay section should be show on the form. 

  • Profile Image
    Answered on March 01, 2018 at 10:00 AM

    So, the issue I see with you conditions is that ALL of the essay questions are popping up when ANY of the selections with essays are selected. You may notice that each selection requiring an essay has a specific essay they need to respond to (not all of them) and they are named appropriately. I was wondering if inserting page/section breaks could help with this - but maybe not?

    Thanks again, in advance.

  • Profile Image
    Answered on March 01, 2018 at 10:36 AM

    In that case you would have to set conditions to show only the specific fields of the essay section based on selected options.



    Here is my new demo form: https://form.jotform.com/80594590822968 

    Feel free to test it and clone it

  • Profile Image
    Answered on March 01, 2018 at 11:15 AM

    Can you possibly remote support me - I am NOT getting the results here that I am looking for. I have tried everything. The problem I am having is I have MULTIPLE conditions that need to be met at one time and none of the solutions that have been suggested meet all the criteria!

    If someone selects Andrew Sweidler, they should see the application, the local essay, the Andrew Sweidler Essay and the last 3 fields to certify. They should NOT be able to see Financial information, or any of the other essay questions or additional info. I cant make this happen currently. And furthermore, if they select more than one award to apply to, they may need to see the financial fields, and other essay questions. So if I "hide" them from Andrew Sweidler, they conflict eachother.

    Im wondering if this can even be done or if I have to start from scratch. I have HOURS invested in this and I am terribly frustrated. Is there no one-on-one support option?

  • Profile Image
    Answered on March 01, 2018 at 11:45 AM

    Unfortunately, we do not have phone support. We have a chat that available during weekdays and between 9 AM to 5 PM EST but it is not available for all users. Also, this kind of issues are hard to resolve via chat, so users with an issue related to conditional logic are redirected to the forum.

    Regarding your form - I did not set the condition for the Financial information section, because I do not know when that section should be shown. You should not use Hide option in this case to prevent possible conflict between your condition. What you can do is to set If rule for all options when the Financial information section should be shown and set that if any of the rules are met to show the Financial information section. 

    For example, let say that  Financial information section should be shown only when BOB TILLEY, JUSTIN DONOVAN, KENNEBUNK SAVINGS or LAWRENCE ELLIS options are selected. In this case, you could set the condition for Financial information section, like this.


    I have updated my form with this condition. Please test it again - https://form.jotform.com/80594590822968 

  • Profile Image
    Answered on March 01, 2018 at 12:25 PM

    OK, this may work, but now how to I make sure not all essays show when only certain ones are selected without hiding them, since that will produce a conflict

  • Profile Image
    Answered on March 01, 2018 at 12:47 PM

    I already set the conditions for almost all fields inside of the ESSAYS section. I did not set conditions only for LOCAL SCHOLARSHIP APPLICATION ESSAY and FINANCIAL NEED SCHOLARSHIP APPLICATION ESSAY because I do not know when those fields should be shown. 

    All other fields are conditional and it will be shown based on the selected options in the LOCAL SCHOLARSHIPS field. 


    So, you should only use show condition option. If the condition is not met the field will remain hidden. 

    Please check the conditions I set for the ESSAYS section and if some of them is not working properly, let us know. 

  • Profile Image
    Answered on March 01, 2018 at 01:31 PM

    HOORAY! I think it is mostly working now - THANK YOU!!! The only think I am finding is that the "submit" button is not present on all pages, like for instance, if just the Andrew Sweidler award is selected. I tried adding it to the condition, but it doesnt appear to be working.

    Here is my clone of your clone page: https://form.jotform.com/80595533184159

  • Profile Image
    Answered on March 01, 2018 at 02:32 PM

    It is because the submit button is under the "Certify" section collapse element. It will be hidden unless you call "Certify" section in your condition. What I did was I created a section collapse only for the submit button.

    Here's my sample form https://form.jotform.com/80595308401959. Feel free to clone it if you want.