Account suspended

  • Nina
    Asked on February 12, 2018 at 2:38 PM

    Can you help me get back in please? It just stopped working when I was making a form. 


    THank you, 


    Nina 

  • Richie JotForm Support
    Replied on February 12, 2018 at 3:22 PM

    I checked your account and it seems you are suspended because of suspicion of creating a phishing form.  As I check your form,it seems to be clean and doesn't break our Terms of Use.

    I have activated your account, you should be able to login now.


  • NIna
    Replied on February 12, 2018 at 3:29 PM

    Richie - it still isn't letting me log in.  Did you reset it? 

  • Richie JotForm Support
    Replied on February 12, 2018 at 3:34 PM

    Yup, under the account email address narnold.scharmpc@gmail.com I have activated your account.

    Kindly clear your browser's cache or login using incognito mode to check your status. Let us know how it goes.

    Thank you.