- JCAsked on February 12, 2018 at 02:51 PM
I have chosen to copy form submissions to google sheets with an encrypted key.
I am therefore not able to view the info on the sheet.
I do I go about to see information if I am not able to, how do I unencrypt submission received after I have disabled the encryption option to no effect.
- JotForm SupportJed_CAnswered on February 12, 2018 at 03:47 PM
Please note that if you encrypted your form submissions at first and disabled the form encryption after, your only option to decrypt the data that was encrypted when you first enabled it is by using the public key. For more information and steps on how to decrypt your data, please refer to our guide here.
Let us know if you have any questions or if you need further assistance.