- feisty1112Asked on February 12, 2018 at 04:24 PM
When I download the pdf verison of any of my forms, the items in my payment method don't show up.
The only fields that show are the jotform elements, like the text fields and such.
My purpose for download the pdf form is to have printed copies, just in case anything happens...is there a solution to this?
- JotForm SupportMikeAnswered on February 12, 2018 at 05:48 PM
Thank you for contacting us.
Unfortunately, the PDF generation tool cannot handle the complex format of the payment fields. The workaround that you may consider is to print the web form into a PDF file. Open the form in your browser, use the Print option and save the output as PDF.
Also, your forms are safe at JotForm. We do have backups for emergency cases, see https://www.jotform.com/security/ for more information.
If you need any further assistance, please let us know.
- feisty1112Answered on February 12, 2018 at 05:54 PM
Thank you, that's actually what I've been doing...was just wondering if I would be able to it directly through jotform, thought maybe something was wrong on my end
- JotForm SupportJanAnswered on February 12, 2018 at 08:15 PM
There is nothing wrong on your end. My colleague Mike is correct, the payment field is not supported in fillable PDF.
For more information about fillable PDF, please check this guide: https://www.jotform.com/help/312-JotForm-Fillable-PDF-Creator-with-All-Points.
Thank you for your understanding.