Why did our bill go up so much?

  • Profile Image
    NanaKuo
    Asked on February 12, 2018 at 05:59 PM

    We jot joined with the non-profit rate for the bronze package, which I thought would give us 50% off, but we just paid our highest rate yet. I believe we paid $190 for this year, but the equivalent bronze rate is $9.50/mo or $114/yr - less than our non-profit discount. If there's no discount then we'd like to downgrade to the standard bronze since it's cheaper.

    Please let me know what's going on with these 2 bronze level packages and why we're being charged so much more for the non-profit rate. 

    Thanks

  • Profile Image
    BDAVID
    Answered on February 12, 2018 at 08:18 PM

    We apologize for the inconvenience, your form is setup to non-profit plan. However, I can see you were charged the full price.

    We have cancelled, and fully refunded the last payment subscription. Please log out, and log back in to your account, then upgrade again, this time it should be at the 50% off.