I cannot find my submissions

  • Profile Image
    dominiquerossi
    Asked on February 13, 2018 at 09:58 AM

    Hello

    I use jotform and submit many formular today https://form.jotformpro.com/70502005163945

    but they don't appear in my submissions ?  

    What happened ?

    Thank u 

    best regards

    Dominique Rossi

  • Profile Image
    John_Benson
    Answered on February 13, 2018 at 11:26 AM

    I did a test submission to your form, could you please check if you receive it?

    I checked the email address (dominique.rossi@lire-et-ecrire.be) and it is not on our bounce list. I also checked our mail logs and I can see that emails are being sent properly. Here's a screenshot:

    1518539068535c939a.png

    Please check your spam folder and if you see JotForm emails, mark it as not spam.

    Let us know how it goes.

  • Profile Image
    dominiquerossi
    Answered on February 14, 2018 at 11:43 AM
    Hi
    It works ok
    But the submission have taken 30 minutes to come on website and excel download…
    Thank u…
    Best regards
    De : JotForm [mailto:noreply@jotform.com]
    Envoyé : mardi 13 février 2018 17:26
    À : Dominique Rossi
    Objet : Re: I cannot find my submissions
    A new response has been received:
    /www.jotform.com>[JOTFORM]/www.jotform.com/>/www.jotform.com>
    Answered by John_Benson
    I did a test submission to your form, could you please check if you receive it?
    I checked the email address (dominique.rossi@lire-et-ecrire.be) and it is not on our bounce list. I also checked our mail logs and I can see that emails are being sent properly. Here's a screenshot:
    [1518539068535c939a.png]
    Please check your spam folder and if you see JotForm emails, mark it as not spam.
    Let us know how it goes.
    View this thread on browser » Unsubscribe Thread
    1518539178
    ...
  • Profile Image
    John_Benson
    Answered on February 14, 2018 at 12:39 PM

    Are you referring to the Submission Panel? Please provide more details or proof that you're receiving the submission 30 minutes late. You can take a screenshot of the time you receive it and check your email history logs. You can check the Email History Logs of your account by following this guide: https://www.jotform.com/help/370-How-to-View-Your-Account-Activity-Logs

    To post a screenshot here in the Support Forum, please follow this guide: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    I hope this helps. Thank you.