I've paid to upgrade to Bronze and had email to say it's been upgraded but when I go into my account it says its still on the Free version.

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    trixiehiscock
    Asked on February 13, 2018 at 09:59 AM

    I've paid to upgrade to Bronze and had email to say it's been upgraded but when I go into my account it says its still on the Free version.  I want to create another form but its saying I'm at my limit of 5 forms.

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    BDAVID
    Answered on February 13, 2018 at 11:07 AM

    Your account username "trixiehiscock" is indeed in Bronze plan:

    1518538006Bronze.png

    Please log out and log back in to your account. You may clear your browsers cache if necessary. Let us know if you need more help.

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    trixiehiscock
    Answered on February 13, 2018 at 12:43 PM
    Thank you I've sorted that but
    now have a different problem! I have this
    afternoon redesigned two of the forms I had already set up and renamed them
    and changed the 'fill' boxes slightly. I have just done a test email to
    check they are working and the form that gets emailed to me has different
    'fill' boxes to the actual form I have filled in. I think it is reverting
    to the original form that I have overwritten, even though I have saved and
    published them. Can you think why that would happen?
    I have attached screen shots of the forms and the resultant emails I
    received:
    *Butterfly Baby Photography Registration:*
    [image: Inline images 2][image: Inline images 1]
    *Baby Portrait Club Photography Registration:*
    [image: Inline images 3][image: Inline images 4]
    As you can see - the emailed form doesn't tally with the information that
    has to be input in the registration form
    .
    Trixie Hiscock
    ...
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    BDAVID
    Answered on February 13, 2018 at 12:53 PM

    Your new question will be addressed in a separate thread: https://www.jotform.com/answers/1383149