Account shows I'm out of space.

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    historicpalace
    Asked on February 13, 2018 at 01:32 PM

    Hello, 

    I was recently told that I was out of space, so I have gone through and deleted 85% of my submissions and it is still staying I need to upgrade for more space. Can you please let me with this. 

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    Jed_C
    Answered on February 13, 2018 at 01:43 PM

    Upon checking your account, it shows that you have already consumed the 1 payment submission per month limit for a Starter account. Your option here is to either upgrade to a higher plan or wait for the counter to be reset on the 1st day of the month next March 2018.

    For more information, please see our guide here https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits for usage and limits.

    Let us know if you have any questions or if you need further assistance.