My form does not send auto response email anymore.

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    ChicagoArtsAccess
    Asked on February 13, 2018 at 02:30 PM

    Hi! I'm working with the new cards (they look so great) and I'm excited to get them to our customers. I'm testing them out now and I'm not sure why but my form has stopped sending the autoresponder. Its for this one: https://www.jotform.com/build/80395647886172

    Thank for all of your help!

    Tony

     

  • Profile Image
    Jed_C
    Answered on February 13, 2018 at 03:23 PM

    Upon checking your form, it shows that you have set a certain condition that will trigger auto response if met.

    Condition 1:

    1518553055condition1.png

    Condition 2:

    1518553070condition2.png

    You can create another auto response if you just want to send an email to the user after they submit your form. Your auto response with condition will only be triggered if the condition is met so try creating an auto response that is not included in your condition.

    Let me know how it goes.