Form keeps loading, values no longer calculating?

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    Gloignon
    Asked on February 13, 2018 at 02:49 PM

    Hello,

    I don't know what change caused that, but now my form at https://form.jotform.com/80324904438254 never finishes loading (the spinner on the chrome tab keeps moving) and my form calculations stopped working.

    Edit, I also noticed that the Preview button no longer works. I made a minimal version of my form at https://www.jotform.com/build/80436082238253 and I have the same problems (infinite loading, no calculations, no preview).

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    Nik_C
    Answered on February 13, 2018 at 04:00 PM

    Regarding this form: https://form.jotform.com/80324904438254, several issues there:

    1) Calculation values are not set for all countries:

    1518555248Screen Shot 2018-02-13 at 9.52

    2) Calculation values are not set for both values in "Are you a student field":

    1518555269Screen Shot 2018-02-13 at 9.51

    3) And both are included in form calculations where you are missing a calculation sign between the bracket and "Will you attend" field:

    1518555562Screen Shot 2018-02-13 at 9.58

    Please correct those and let us know how it worked.

    Thank you!

  • Profile Image
    Gloignon
    Answered on February 13, 2018 at 04:15 PM

    Thank you. The calculation is still not working after I fixed the missing calculation values.

    Also the form is still "always loading" and the preview does not work.

  • Profile Image
    Nik_C
    Answered on February 13, 2018 at 04:21 PM

    You're still missing the calculation sign in the widget:

    1518556755Screen Shot 2018-02-13 at 9.58

    That will fix the problem.

    Regarding the preview issue, I wasn't able to replicate any problem with your form, could you please try clearing the Browser's cache or another Browser and see if the issue persists?

    Thank you!

  • Profile Image
    Gloignon
    Answered on February 13, 2018 at 05:27 PM

    Thank you again for helping me fix my calculation widget.

    It appears that the "always loading" problem was caused by an outdated version of Avast Free Antivirus running on the PC I used to test the form. I disabled Avast and the form loaded just fine. Then I updated Avast, rebooted, and now the form works with Avast protection running.

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    John_Benson
    Answered on February 13, 2018 at 07:06 PM

    Thank you for updating us and providing details on how you fix the issue.

    If you need further assistance, please let us know. Thank you.