I am attempting to use your JotForm Feedback Button Plugin and it is not working.

  • Profile Image
    KochavaSupport
    Asked on February 13, 2018 at 03:42 PM

    I have currently version 4.9.3 installed for my Wordpress website. I would like to use your plugin to operate and display some support forms for my website, but when I test the plugin on my site, there is no form displayed. I have followed your instructions, created my form on your site, but when I click on the Feedback button there is nothing displayed. Can you help me please?

  • Profile Image
    Jed_C
    Answered on February 13, 2018 at 04:52 PM

    I just tried embedding my form to my Wordpres version 4.9.4 and followed the instruction here https://www.jotform.com/help/174-Embed-JotForm-in-Wordpress-using-the-Embed-Form-Plugin to embed my form and it works fine.

    1518558725embed_form.png

    1518558953feedback_button.gif

    Please try embedding the form using the instruction above and let me know how it goes. Looking forward for your response. 

  • Profile Image
    KochavaSupport
    Answered on February 19, 2018 at 05:24 PM

    Thank you for the instructions. I was able to embed the form into my document, however I am much more interested in using the button plugin to allow users to load the feedback from. I am getting the error:


    my site was loaded over HTTPS, but requested an insecure script 'http://www.jotform.com/jsform/80434912206147?appendTo=js-form-content&'. This request has been blocked; the content must be served over HTTPS.

    send @ jquery.js?ver=1.12.4:4


    How can I update the request to be secure so that my forms can be loaded using the button feature?


    I don't want my customers to have to allow the unsecured script every time they load my site.

  • Profile Image
    Kevin_G
    Answered on February 19, 2018 at 08:07 PM

    While getting the feedback button's code you need to make sure that the form is loaded under HTTPS, you will find the form's link in the "src" attribute of the code. 

    This guide will help you finding the code of your form: https://www.jotform.com/help/93-Creating-a-Feedback-Button 

    15190888601.png

    I hope this helps. 

  • Profile Image
    KochavaSupport
    Answered on February 20, 2018 at 01:25 PM

    That worked great, thank you.

    One last question, I would like to change the size of the iframe that the form is in. How can I increase the size of that iframe? There is no option in the embed page to increase the size of the iframe and I tried implementing the height: and width: code that was in the example which did not work.
  • Profile Image
    BDAVID
    Answered on February 20, 2018 at 01:42 PM

    Your new question will be addressed in the following thread: https://www.jotform.com/answers/1390664-