Card Layout(Preview and Submit): Why is Preview and Submit not displaying Paypal Amount?

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    djoekayse
    Asked on February 13, 2018 at 03:47 PM

    Hi,

    The problem I am having is that the paypal integration is not working properly. I'm not sure exactly what the problem is, but I am guessing that the amount the user is putting in the payment amount box isn't being captured correctly. When the form is reviewed before submission, the amount typed in the payment amount field isn't showing up where it should. Is there a way to fix this?

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    TREVON
    Answered on February 13, 2018 at 05:17 PM

    I have tested your form and I was able to replicate the issue. I have escalated the issue to our Level 2 support team for further analysis and resolution of the issue. we will update you on this thread once the issue is resolved.

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    irem
    Answered on February 14, 2018 at 07:50 AM

    Hello,

    We are sorry for the inconvenience caused.

    The problem should be fixed now. Please check it and let me know if you need anything further.

    Thank you.

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    djoekayse
    Answered on February 14, 2018 at 01:19 PM

    Hi,

    I see where the problem is fixed with having the user defined amount show up in the review and submit section,

    however, once submitted the paypal site is still not working properly. Here is what appears after the submit button is pressed:

    https://www.paypal.com/webapps/shoppingcart/error?flowlogging_id=954d2964b0a&code=ERROR&mfid=1518632307663_954d2964b0a


    Also, I tried the form as a redirect from our website and the previous problem still persists.

    www.melowenmusic.com/rentalpayment

    Thanks

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    TREVON
    Answered on February 14, 2018 at 02:39 PM

    I have addressed the issue of Paypal redirect error on this thread: https://www.jotform.com/answers/1384620-Why-are-we-getting-Paypal-Error