Form no longer working. Total is no longer computed.

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    vfxbro
    Asked on February 13, 2018 at 04:36 PM

    Hello,

    We have an urgent issue as several clients are trying to book our services through one of forms that as of today no longer works. We've tried on several different browsers on several different computers. We need this fixed ASAP or we run the risk of lossing out on thousands of dollars in business. 

     

    Here is the form: https://www.jotform.com/build/71231355203140

     

    The form is no longer showing cost total or allowing users to submit the form. There have been no changes made recently other then reverting back to old versions temporarily in attempt to see if that would fix the issue. 

  • Profile Image
    Jed_C
    Answered on February 13, 2018 at 06:22 PM

    We apologize for any inconvenience.

    I have cloned your form and when I checked it, it shows that your total field doesn't have any calculation value (just a regular field) or it doesn't get or passed with any amount per selection. 

    Not sure if you have deleted it or field was changed. You can use the calculation widget here https://widgets.jotform.com/widget/calculation to perform some calculation based on your requirement.

    You can also refer to this guide https://www.jotform.com/help/259-How-to-Perform-Form-Calculation-Using-a-Widget for instruction.

    Let us know how it goes.

  • Profile Image
    vfxbro
    Answered on February 13, 2018 at 07:43 PM
    Hi! Thank you for the response. Yes we had calculate field conditions
    inputting to the form for nearly a year. The Form Revision history isn't
    showing that it was ever deleted from what I can tell. It was also working
    a few days ago so I'm confused as to why there wouldn't be any calculation
    values any more. Here is a screenshot of all the calculated values we have
    that don't seem to be working anymore.
    ...
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    Kevin_G
    Answered on February 13, 2018 at 10:10 PM

    Apologies for the inconveniences this may have caused to you. 

    I have cloned your form and was able to replicate the problem, I was able to identify that it happens due to some conditions that you have there. Here's a screenshot of them: 

    15185776971.png

    I have disabled them on my cloned form and it worked, please note that such conditions are not actually affecting the fields on your form since if you need to pre-select an option in  a check box the inserted value must be the same as the option in the check box field. 

    This may have happened due to an update on the conditions wizard related to validation or similar functionality, I would recommend you to disable the conditions and test your form. 

    Here's my cloned version as well so you can see the result: https://www.jotform.com/80438646505965 

    I hope this helps. 

  • Profile Image
    vfxbro
    Answered on February 14, 2018 at 01:43 PM
    Thanks! The form work but the "Total" Values are now incorrect. When the
    Package Emerald is selected the total should add up to $1450, Sapphire
    should be $2550 and Diamond should be $3750
    ...
  • Profile Image
    TREVON
    Answered on February 14, 2018 at 03:27 PM

    I have been able to fix the issue that is causing wrong calculations in your form. The issue is cause by the Calculation values you have set in the field Package as shown. Yo will need to remove the descriptions you have set and only retain the cost of each package as shown.

    1518639944calculations display.png

    Below is my form with the fix implemented. Kindly feel free to test, clone and use the form.

    https://form.jotform.com/80446342080955


  • Profile Image
    vfxbro
    Answered on February 14, 2018 at 07:43 PM
    Thanks! This fixed part of the problem. The last issue that certain values
    are no longer autochecked with the Package is set to a defined value. For
    example when the Package is set to Sapphire or Diamond we need the
    "Approximately
    3-5 Minute Highlight Video ($1100)" to be checked on. Additionally when the
    Package is set to Diamond we need the 60-120 Minutes Feature Film field to
    be checked on as well. There use to be conditions set to do this but I'm
    not seeing them any more. Could you let me know the easiest way to check on
    the value of a field using a condition?
    ...
  • Profile Image
    Kevin_G
    Answered on February 14, 2018 at 09:12 PM

    It's possible to achieve what you want, please check this guide for more details about how to do it: https://www.jotform.com/help/268-How-to-Insert-Text-or-Calculation-into-a-Field-Using-Conditional-Logic 

    However, please note that the inserted value must be exactly the same as the option you need to have checked on the field. 

    Example: 

    15186607191.png

    Result: https://form.jotform.com/80448472320958?jumpToPage=2 

    I hope this helps.