- Carolus GrüttersAsked on October 12, 2012 at 04:37 PM
I've got a couple of forms, and they are working fine, well worked fine.
Today, I discovered that some emails were not sent.
People could fill in a form, they got the acknowledgement statement, but I did not get their form through the email.
I checked on Jotform, and yes: there they were: in the mailbox.
I tried to send it again from the mailbox: and your systems says: OK we've passed the email.
However, I didnot get any.
So I tried, to use the "send test email" within a form: and that works fine.
And there is nothing in my spam mailbox.
So, I really do not know what the cause of this problem is.
Nijmegen, The Netherlands
- jeanettebmzAnswered on October 12, 2012 at 04:49 PM
Can you please let us know what is the form ID or the name of the form so we can further assist?
- huizenijmegenAnswered on October 12, 2012 at 05:13 PM
I think I solved the problem. Apparently, the email back notification rules have been changed (by Jotform).
Until now I only had: the emailaddress field of the "form filler" in the reply email notification settings.
Scrolling through the other Q&A on this list, I found that you suggested to ALSO put there the field:
reply to field and use the email@example.com as the "normal" sender field (although your collaegue made a typing error)
So I changed the settings in all my forms:
(1) changing the from field into:firstname.lastname@example.org
(2) adding the reply to field using: email address from sender form the form.
I filled in the forms using my regular website and that resulted - finally - in getting emails with these forms.
Please let me know if I'm correct and if so, maybe you could notify all users of JotForms that they have to use the settings mentioned above.
Nijmegen, The Netherlands
- jeanettebmzAnswered on October 12, 2012 at 05:25 PM
Yes, actually I wanted to check your form in order to see if the email@example.com was set up as the sender of your email alert. If you already did the change and have seen the emails are coming through that should make it. If you are not sure, open another browser and fill the form out as a simple user with a different email address, you should be able to get the email notification into your email inbox
- huizenijmegenAnswered on October 12, 2012 at 05:31 PMThanks for the reply.
I changed the settings as mentioned and it is working.
However, I could not find any notification on your website indicating that these settings are obligatory as of to day.
That's why I would like to suggest that you notify all other users that might encounter the same problem.
My forms can be found at :
B&B Huize Nijmegen
+31 24 323.26.29
- jeanettebmzAnswered on October 12, 2012 at 06:20 PM
Yes this is what we do when they find this problem. It is not a rule, we only recommend to change to this sender when their email provider's servers reject the notifications as they detects it is coming from our domains.