since today I do not receive any emails any more

  • Profile Image
    Carolus Grütters
    Asked on October 12, 2012 at 04:37 PM

    I've got a couple of forms, and they are working fine, well worked fine.

    Today, I discovered that some emails were not sent.

    People could fill in a form, they got the acknowledgement statement, but I did not get their form through the email.

    I checked on Jotform, and yes: there they were: in the mailbox.

    I tried to send it again from the mailbox: and your systems says: OK we've passed the email.

    However, I didnot get any.

    So I tried, to use the "send test email" within a form: and that works fine.

    And there is  nothing in my spam mailbox.

    So, I really do not know what the cause of this problem is.

    Please help,

     

    regards,

    Carolus Grütters

    Nijmegen, The Netherlands

  • Profile Image
    jeanettebmz
    Answered on October 12, 2012 at 04:49 PM

    Can you please let us know what is the form ID or the name of the form so we can further assist?

     

  • Profile Image
    huizenijmegen
    Answered on October 12, 2012 at 05:13 PM

    Hi Jeanette,

    I think I solved the problem. Apparently, the email back notification rules have been changed (by Jotform).

    Until now I only had: the emailaddress field of the "form filler" in the reply email notification settings.

    Scrolling through the other Q&A on this list, I found that you suggested to ALSO put there the field:

    reply to field and use the noreply@jotform.com as the "normal" sender field (although your collaegue made a typing error)

    So I changed the settings in all my forms:

    (1) changing the from field into:noreply@jotform.com

    and

    (2) adding the reply to field using: email address from sender form the form.

    I filled in the forms using my regular website and that resulted - finally - in getting emails with these forms.

    Please let me know if I'm correct and if so, maybe you could notify all users of JotForms that they have to use the settings mentioned above.

    Regards,

    Carolus

    Nijmegen, The Netherlands

  • Profile Image
    jeanettebmz
    Answered on October 12, 2012 at 05:25 PM

    Yes, actually I wanted to check your form in order to see if the noreply@jotform.com was set up as the sender of your email alert. If you already did the change and have seen the emails are coming through that should make it. If you are not sure, open another browser and fill the form out as a simple user with a different email address,  you should be able to get the email notification into your email inbox

     

  • Profile Image
    huizenijmegen
    Answered on October 12, 2012 at 05:31 PM
    Thanks for the reply.
    I changed the settings as mentioned and it is working.
    However, I could not find any notification on your website indicating that these settings are obligatory as of to day.
    That's why I would like to suggest that you notify all other users that might encounter the same problem.
    My forms can be found at :
    www.huizenijmegen.nl/webform.html
    www.huizenijmegen.nl/webform.fr.html
    www.huizenijmegen.nl/webform.de.html
    www.huizenijmegen.nl/webform.uk.html
    www.huizenijmegen.nl/webform.m.html
    Regards,
    Carolus Grters
    B&B Huize Nijmegen
    www.huizenijmegen.nl
    Groesbeekseweg 50
    6524DE Nijmegen
    The Netherlands
    +31 24 323.26.29
  • Profile Image
    jeanettebmz
    Answered on October 12, 2012 at 06:20 PM

    Yes this is what we do when they find this problem. It is not a rule, we only recommend  to change to this sender when their email provider's servers reject the notifications as they detects it is coming from our domains.