Smart Embed and Fullscreen embed options from Card Forms cannot be turned OFF when switch to the Old Layout

  • Profile Image
    csmwebteam
    Asked on February 13, 2018 at 08:25 PM

    Hi, I can't turn off the Smart Embed option on this form, which is causing issues when I embed it on our Wordpress site:


    <script type="text/javascript" src="https://form.jotform.com/jsform/80175650981158"></script>
  • Profile Image
    Kiran
    Answered on February 13, 2018 at 10:17 PM

    As I check the form, it is displaying all questions in one page form layout. Please be noted that the Smart Embed option is available with JotForm card form layout only. You may consider switching the form layout from the form settings to card form layout so that the Smart embed option is made available. 

    1518578188ChangeFormLayout.png

    Hope this information helps.

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    csmwebteam
    Answered on February 14, 2018 at 08:43 AM
    Right, we don't want it to be a JotForm card. We want the form to be one
    page. But for some reason, I couldn't turn off the Smart Embed option.
    But I solved it by enabling the card layout, turning off Smart Embed,
    and then re-enabling the single page layout.
    New response received >>> JotForm 2/13/2018 10:17
    PM >>>
    A new response has been received:
    Answered by Kiran
    As I check the form, it is displaying all questions in one page form
    layout. Please be noted that the Smart Embed option is available with
    JotForm card form layout only. You may consider switching the form
    layout from the form settings to card form layout so that the Smart
    embed option is made available.
    Hope this information helps.
    View this thread on browser »
    ( http://www.jotform.com/answers/1383696-Smart-Embed-issues)
    Unsubscribe Thread
    (
    http://www.jotform.com/answers/1383696-Smart-Embed-issues?k=803f702d68e9ab37ba106f63c62a4983&unsubscribe=)

    1518578233
    ...
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    Kiran
    Answered on February 14, 2018 at 10:04 AM

    Glad to see that you are able to fix the issue. Do you mean to say that the Smart embed is working on the web page though the option is disabled in the Publish wizard? The smart embed should not be working when the option is disabled and I am unable to replicate it at my end on a test form. If you are referring to something different, please let us know. We will be happy to help.


  • Profile Image
    csmwebteam
    Answered on February 14, 2018 at 10:43 AM
    Yes, see attached. This was when the one-page option was enabled. I was
    unable to turn off the Smart Embed.
    Kristen
    New response received >>> JotForm 2/14/2018 10:04
    AM >>>
    A new response has been received:
    Answered by Kiran
    Glad to see that you are able to fix the issue. Do you mean to say that
    the Smart embed is working on the web page though the option is disabled
    in the Publish wizard? The smart embed should not be working when the
    option is disabled and I am unable to replicate it at my end on a test
    form. If you are referring to something different, please let us know.
    We will be happy to help.
    View this thread on browser »
    (
    http://www.jotform.com/answers/1383696-Smart-Embed-option-is-disabled-for-our-form)
    Unsubscribe Thread
    (
    http://www.jotform.com/answers/1383696-Smart-Embed-option-is-disabled-for-our-form?k=803f702d68e9ab37ba106f63c62a4983&unsubscribe=)

    1518620698
    ...
  • Profile Image
    Marvih
    Answered on February 14, 2018 at 11:38 AM

    Unfortunately we cannot see the attached image. Please check this guide on how to attach or post a screenshot on your reply https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    We're glad that you are able to solve it by yourself.

    Also, thank you for sharing what you did in solving it.

    Have a nice day !

  • Profile Image
    csmwebteam
    Answered on February 15, 2018 at 09:46 AM

    1518705990Untitled-5.jpg


  • Profile Image
    Marvih
    Answered on February 15, 2018 at 11:05 AM

    Thank you for sharing us that image, I am able to replicate the issue as well. Although it seems that it doesn't affect the All Question in One Page layout.

    I will still escalate this to our Developers to fix this glitch.

    We will notify you on this thread if the issue is fixed.

    Thank you again.

     

  • Profile Image
    arif
    Answered on February 19, 2018 at 02:23 AM

    Hi,

    Switching to All Question in One Page layout now turns off Smart-Embed & Fullscreen options as these are available on Cards only.

    Regards1519024971Ekran Resmi 2018-02-19 10.22.2